Job Posting - Short Term Disability Case Manager – 8 month contract - Winnipeg ~ Manitoba Athletic Therapists Association

Job Posting - Short Term Disability Case Manager – 8 month contract - Winnipeg

Short Term Disability Case Manager – 8 month contract - Winnipeg


Manulife Financials Group Benefits is a leading provider of employee group benefits for more than 13,000 organizations across Canada. With regional offices across Canada, we offer a range of comprehensive benefit plans including health and dental care, emergency travel assistance, disability, group life insurance, and accidental death coverage.

Manulife Group Benefits is looking for highly motivated, fresh talent to join their dynamic Claims team as Case Manager on a contract full-time basis for approximately 8 months at the Winnipeg office.  Reporting to the Claims Supervisor, the Case Manager is responsible for the analysis and adjudication of Short Term Disability (STD) Claims, taking into account contractual medical and investigative information in an effort to make sound and timely disability determinations.



  • Analysis of key medical, contractual and eligibility information to determine STD disability benefit payment eligibility;

  • Provides technical direction on claims practices and procedures to internal and external parties;

  • Reviews STD case management's plan and provides verbal and written recommendations to Long Term Disability Adjudicators for review;

  • Ensure benefit and payment accuracy on STD complex claims;

  • Develops case management plans that identify direction issues and action plans, including methodology and timing to resolve issues.


  • Ability to plan, develop and implement goal-oriented claim management plans;

  • Ability to interpret and apply group contract provisions;

  • Sound knowledge of medical terminology, medical management and pharmacology;

  • Ability to apply appropriate disability risk management tools and techniques;

  • Experience in a customer service role;

  • Group Benefits experience would be helpful


  • Analytical problem solving skills;

  • Influencing and negotiating capabilities;

  • Strategic decision-making abilities:

  • Strong communication skills

Please submit your resume for consideration to:


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